What is 2-1-1?
An easy-to-remember phone number for people to call for health and human service information, referrals, and other assistance to meet their needs.
2-1-1 is standards-driven. These standards include training, quality assurance procedures, effective management practices, and program evaluation.
2-1-1 reaches approximately 291 million people (93% of the total U.S. population) covering all 50 states (including 39 states with 90%+ coverage), the District of Columbia and Puerto Rico.
Why is it important?
2-1-1 provides simple access to the variety of essential services people need to lead healthier, more productive lives.
2-1-1 provides real-time tracking of community needs, allowing policy makers and funders to make informed decisions about resource allocation.
2-1-1 builds community by connecting people with the programs and agencies who can put their donations and volunteer time to good use.
LISTSERV is a volunteer service designed to connect people throughout the community with a place to find resources and help with various types of everyday needs. This service also allows for people with resources at their disposal a place to inform those in need about how to access and utilize those resources.
With LISTSERV we are able to better tailor our community impact message to meet the interests not only of donors but of people who express an interest about knowing more. The information gained can be about the issues in their own communities and what others are doing to address them. It can also cover what they themselves can do through volunteering, donating or other means to make an impact in the areas in which they live and work.
United Way is a unique movement in that it exists in nearly every community and serves as a common platform upon which all manner of health and human services issues can be discussed and addressed locally. With more than 825,000 tax-deductible nonprofits in the United States, United Way is uniquely capable of bringing together the resources in a community to address the needs of that community.
LISTSERV increases United Way's capacity to bring together those resources to better serve the people in every community.